Privacy Policy

Last updated: 13 November 2026

At House & Hand we treat your data with the same care we give your home. This policy explains what data we collect on this website, why, for how long and what your rights are, under the General Data Protection Regulation (GDPR) and applicable Portuguese law. The Portuguese version is the reference version.

1. Who is responsible for your data

House & Hand, a business run by Nuno Miguel Quitéria da Costa Vicente, tax number (NIF) 234845287, operating in Torres Vedras, Santa Cruz and Lourinhã (Portugal).

Contact for any privacy matter: househandportugal@gmail.com · +351 930 440 136.

2. What data we collect

We only collect the data you send us through the quote request form:

• Contact details: name, email and, if you wish, phone/WhatsApp, preferred language and contact method;
• Information about the home: area, property type, number of bedrooms, time spent there and features (pool, garden, alarm, condominium);
• What you are looking for: plan, services of interest, intended start date and any message you write.

We do not ask for exact addresses, keys, alarm codes or payment details through the website. Please do not include them in the form.

3. Why we use your data and on what basis

• To reply to your request and prepare a proposal and initial visit — steps taken at your request before a contract (Art. 6(1)(b) GDPR) and your consent, given when you submit the form;
• To provide the contracted services, if you become a client — performance of a contract;
• To meet legal obligations, such as tax and invoicing.

We do not use your data for advertising, we do not sell it and we do not make automated decisions about you.

4. Who we share it with

Your data is only seen by House & Hand. To run the website we use providers that process data on our behalf:

• Cloudflare — website hosting and security;
• Web3Forms — forwards the form to our email;
• Google (Gmail) — the mailbox where we receive requests;
• Google Fonts — the website's typefaces (your browser shares its IP address with Google when loading the page).

Some of these providers may process data outside the European Union; in that case transfers rely on European Commission adequacy decisions or standard contractual clauses. If you go ahead with our services, we only share the minimum necessary with partners (cleaning, garden, technicians) and always with your authorisation.

5. How long we keep it

• Quote requests that do not lead to a contract: up to 12 months after the last contact;
• Client data: for the duration of the contract and then for the period required by tax law (generally 10 years for invoicing records).

6. Your rights

At any time and free of charge, you may request access to your data, its correction or deletion, restriction of or objection to processing, data portability, and withdraw your consent (without affecting processing already carried out). Just write to househandportugal@gmail.com; we reply within one month.

You also have the right to lodge a complaint with the Portuguese Data Protection Authority, CNPD (www.cnpd.pt).

7. Cookies

This website does not use advertising or analytics cookies. Strictly necessary technical cookies may be used for hosting security and operation; these do not require consent.

8. Security

The website always runs over an encrypted connection (HTTPS) and access to requests is restricted to House & Hand.

9. Changes

We may update this policy. The date at the top shows the version in force.